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Customer Success Renewals Representative

As the Renewal Sales Representative, you will be a strong driver of maintenance revenues for all ShireSystem contracts.

You will manage and ensure account retention through adoption and driving on-time renewals. Own, drive and manage the renewal process, identifying customer requirements, uncovering roadblocks, and identifying upsell and expansion opportunities.

You will demonstrate excellent organisational skills, ensuring records and business systems are updated accurately and efficiently to aid business reporting.

Key responsibilities:

Primary Duties:

  • To manage all renewals, specifically the tracking of expiry dates, working with the Support Team to generate renewal requests.
  • Work alongside the Support Team to ensure renewals are handled with care and large corporate customers are dealt with accordingly.
  • Meet/exceed assigned revenue goals and on-time renewal rate targets.
  • Identify upsell and expansion opportunities to pass onto the sales team.
  • Conduct outbound customer calls to make customers aware of their upcoming renewal and renewal options.
  • Document activity in the CRM system.
  • Work with existing customers to main a high-renewal close rate and team quota.
  • Provide excellent customer satisfaction ratings.

Key Performance Indicators:

  • Achievement of renewal targets.
  • Customer satisfaction.
Essential skills/ prerequisites:
  • An excellent working knowledge of Microsoft Office products, particularly Word, Excel and Outlook, as well as knowledge of and experience of using database driven software applications.
  • Proven ability to accurately maintain and take ownership of large data lists.
  • A team player.
  • Good time keeping.
  • CRM Experience, preferably MS Dynamics.
  • Customer focused with a passion for exceptional customer service.
  • Service Contracts/Renewals background.
Essential abilities:
  • Able to learn new systems quickly.
  • Excellent level of accuracy and attention to detail.
  • Good communication skills oral and written.
  • A “can do” attitude.
  • Can use initiative.
  • To be flexible.
  • Familiar with selling
Working hours and location:

This job description sets out the main areas of responsibility of the post. As a member of the Elecosoft team, you are required to be flexible and undertake any work required to promote an effective team culture and enhance our delivery, relationships, and reputation with our clients.

The main working location is Southampton, Hampshire.

Closing date for applications is: 31st June 2022.
Only shortlisted candidates will be contacted.