Professional Services (PSD) Manager
The PSD Manager is responsible for managing the training team, developing and delivering a range of training courses and services to our customers. Working closely with both new and existing customers, the PSD Manager will successfully develop and lead ShireSystem implementations to customer specifications and methodologies. Continuously finding ways to improve our services, quality, procedures and year on year growth.
Key responsibilities:
- Oversee the maintaining of training manuals and documentation
- General ad-hoc training projects as required
- Maximize the quality of training with surveys and feedback metrics
- Provide guidance on installation, setup and operation of ShireSystem’s products on a consultancy basis
- Aid in gathering requirements from customers for future product enhancements
- Provide a complimentary consultancy and support service to our customer base
- Conduct on-line (Teams) meetings and sessions with customers
- Consider the costs of planned consultancy, keeping within budget, and assess the return on investment
- Monthly training/consultancy statistics and KPI’s reporting
- Continuously look for cost efficiency improvements for the Professional Services Department
- Deliver training programmes as and when required acting as facilitator, moderator or trainer
- Monitoring and assessing the effectiveness of training programmes
- Assist with pre-sales call/meetings with sales and customers
Essential skills/ prerequisites:
- Technical training with strong presentation skills
- Previous experience with training course development for software products
- Strong communication skills and ability to interact with customers with accuracy and professionalism
- High self-motivation, eagerness to learn, good time and work management
- The ability to be able to perform problem solving instantly
- The ability to discuss IT technical issues with regards to the installation and operation of ShireSystem software applications
- Windows Server, SQL & IT network experience
- High level of competency in Microsoft Office (Word, Excel & PowerPoint) and Microsoft operating systems
- Manage a training/consultancy team whilst working on budgets and targets
- A high-level engineering background with relevant experience in having been part of a team or leading a team to a successful implementation of a CMMS/CAFM system
- Experience of creating LMS practices and strategies to fit organisational needs
- Experience in using LMS software
- Educated to A Level’s, Degree in a technical related subject or relevant engineering qualification
Essential abilities:
- Ability to embrace change, new challenges and learnings
- Strong written and verbal communication skills
- Represent the company, its products and services in a professional manner at all times
- Empathy with when dealing with customers and colleagues
- Demonstrate initiative and enterprise
- Must be comfortable dealing directly with non-technical customers
- Conflict resolution skills
- Thought Leader
Working hours and location:
The normal working hours are 37.5 hours per week. From time to time, you may be required to work additional hours to fully perform your job in accordance with the needs of the business.
This role will involve travel to other offices, client’s offices, and other locations as necessary in line with the needs of the business.
Closing date for applications is: 31st August 2022.
Only shortlisted candidates will be contacted.