By running its facilities engineering and maintenance services through ShireSystem, ADI has improved response times, reduced admin, and introduced a fully-branded, automated customer service experience.
ADI Group has over 30 divisions providing ‘one-stop-shop’ engineering and construction-focused solutions to companies in sectors including aerospace, food and beverage, manufacturing and petrochemicals. Its Facilities Engineering division offers planned, reactive and corrective maintenance services across single and multiple sites. This can range from fully outsourced engineering services (provided by a resident on-site team) to off-site support.
Previously, ADI’s Facilities Engineering team had been managing each customer’s requirements through their preferred software programme – and often this solution was ShireSystem. But with multiple licenses and logins, information and instructions could not be centrally managed.
To streamline job requests, engineer workload and administration, ADI decided to start running all its maintenance and engineering work through ShireSystem in 2014. And the company has been exploring new CMMS/CAFM software functions ever since.