Over two million people visit Chester Zoo each year, expecting a first-class experience. As the UK’s most popular conservation zoo, its facilities management team relies on ShireSystem to ensure every part of the 128-acre site – from the animal habitats to shops and restaurants – is maintained to the highest standard.
Managing the maintenance of any major estate is challenging. But when you’re responsible for the wellbeing of both wild animals and members of the public, the need to run an efficient, safe operation is mission-critical.
Since October 2020, Chester Zoo has been using ShireSystem by Elecosoft to coordinate all its maintenance requests. By moving to a unified approach, the facilities management team can work quickly and flexibly to balance priority jobs with planned preventative maintenance.