Operations Assistant – IconSystem
As the Operations Assistant you will have the critical back-office activity of upholding content and ensuring the quality of data on behalf of clients who use IconSystem. You will be responsible for meeting specified deadlines and offer a first-line user support helpdesk service.
At Elecosoft our focus is the delivery of effective software solutions for our clients who include seven of the UK’s top 10 retailers such as Asda, Sainsbury’s and Next. We deliver the best products because we employ the best people and this is the opportunity for you to become part of our dynamic and flexible team of technical experts.
The Operations Assistant will provide valuable operational support to the Customer Success Team with a range of customer, marketing and general administration activities.
Data Management
- Analysing, editing and inputting information provided by clients into IconSystem.
- Competently using Microsoft Office products for a variety of tasks.
- Converting digital information into web-friendly data formats.
- Actively participating in office-based meetings with clients and colleagues.
- Delivering accurate and good quality work in accordance with defined standards.
- Meeting deadlines by delivering tasks defined by managers.
First Level User Support
- Taking incoming user support calls, resolving support issues.
- Resolving user account queries.
- Logging reported faults into Elecosoft’s in-house ticket system following fault logging procedures.
- Providing an excellent level of customer support and satisfaction.
Office Tasks and Administration
- Undertake administrative tasks as requested and in accordance with office requirements.
- Undertake other duties as necessary and that are deemed appropriate to the position.
Marketing
- Assist in the creation of sales and marketing content and news articles.
- Support with coordinating marketing events.
- Assist the sales team in the preparation of sales meetings and presentations.
- Assist in the organisation of other marketing activities.
- Support Group Marketing/ UK Marketing Manager with the coordination of IconSystem marketing activity.
Internal Operations and Personal Development
- Be committed to the company’s aims and objectives and take every action to pursue those in the day-to-day execution of your duties and encourage others to do so.
- Attend and on occasion present at meetings, producing agendas, minutes and associated documentation as necessary.
- Keep abreast of the organisation’s products and services and develop expertise in their application.
- Suggest areas for improvement of internal processes and possible solutions.
- To hold a GCSE qualification in English at grade B or above (or an equivalent qualification).
- At least one year’s experience in an office-based environment.
- Excellent level of accuracy and attention to detail.
- Good communication skills oral and written.
- An excellent working knowledge of Microsoft Office products, particularly Word, Excel and Outlook, as well as knowledge of and experience of using database driven software applications.
- Educated to A-level standard/ BTEC or equivalent or above.
Essential:
To be able to work flexibly when the workload demands.
Desirable:
To be able to travel to other locations if necessary.
- To be self‐motivated with sufficient drive and enthusiasm to ‘get the job done’ on time, on budget and to an excellent standard.
- Inspiring and motivational to colleagues.
- To have a professional attitude with clients and colleagues.
- To be committed to the aims of the organisation.
- Good interpersonal and communication skills.
- Confidence with ability to display initiative.
- A team player.
The normal working hours are 37.5 hours per week. From time to time, you may be required to work additional hours to fully perform your job in accordance with the needs of the business.
The main working location is Elecosoft’s Market Harborough office, but the role may involve travel to other Elecosoft offices, client’s offices, and other locations as necessary in line with the needs of the business.
Closing date for applications is: 01 October 2021.
Only shortlisted candidates will be contacted.