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Data Assistant

To maintain the content and quality of data on behalf of clients using the Elecosoft IconSystem to specified deadlines and offer a first-line user support helpdesk service.

Key responsibilities:

Data Management

  • Analysing, editing and inputting information provided by clients into the IconSystem.
  • Competently using Microsoft Office products for a variety of tasks.
  • Converting digital information into web-friendly data formats.
  • Actively participating in office-based meetings with clients and colleagues.
  • Delivering accurate and good quality work in accordance with defined standards.
  • Meeting deadlines by delivering tasks defined by managers.

First Level User Support

  • Taking incoming user support calls, resolving support issues.
  • Resolving user account queries.
  • Logging reported faults into Elecosoft’s in-house ticket system following fault logging procedures.
  • Providing an excellent level of customer support and satisfaction.

Office Tasks and Administration

  • Undertake administrative tasks as requested and in accordance with office requirements.
  • Undertake other duties as necessary and that are deemed appropriate to the post.
Qualifications, experience and expertise:

Essential

  • At least one year’s experience in an office-based environment.
  • To hold a GCSE qualification in English at grade B or above (or an equivalent qualification).
  • Excellent level of accuracy and attention to detail.
  • Good communication skills oral and written.
  • An excellent working knowledge of Microsoft Office products, particularly Word, Excel and Outlook.
  • Ability to demonstrate a logical and analytical approach to tasks.
  • A team player.
  • Good time keeping.

Desirable

  • Educated to A-level standard/BTEC or equivalent or above.
  • Knowledge and experience of using database driven software applications.
  • A “can do” attitude.
  • Can use initiative.
  • To be flexible.
Working hours and location:

This job description sets out the main areas of responsibility of the post. As a member of the Elecosoft team, you are required to be flexible and undertake any work required to promote an effective team culture and enhance our delivery, relationships, and reputation with our clients.

Hours of work are 37½ per week. However, it would be expected that you work the hours necessary to meet company deadlines and travel to meetings and other events as appropriate to the role.

The main location is Elecosoft’s office in Market Harborough, but occasionally travel to other locations may be required.

Closing date for applications is: 31 March 2023.
Only shortlisted candidates will be contacted.