Data Assistant

To maintain the content and quality of data on behalf of clients using the Elecosoft IconSystem to specified deadlines and offer a first-line user support helpdesk.

Data Management

• Analysing, editing and inputting information provided by clients into the IconSystem.
• Competently use Microsoft Office products for a variety of tasks.
• Converting digital information into web-friendly data formats.
• Actively participate in office-based meetings with clients and colleagues.
• Deliver accurate and good quality work in accordance with defined standards.
• Meet deadlines by delivering tasks defined by Managers.

First Level User Support

• Taking incoming user support calls, resolving support issues.
• Resolve user account queries.
• Logging reported faults into Elecosoft’s in-house ticket system following fault logging procedures.
• Provide an excellent level of customer support and satisfaction.

Office Tasks & Administration

• Undertake administrative tasks as requested and in accordance with office requirements.
• Undertake other duties as necessary and that are deemed appropriate to the position.

• Excellent level of accuracy and attention to detail.
• Good communication skills, oral and written.
• Excellent working knowledge of Microsoft Office products, particularly Word, Excel and Outlook.
• Ability to demonstrate a logical and analytical approach to tasks.
• At least one year’s experience in an office-based environment.
• Experience in using database driven software applications.

• Educated to GCSE / A Level / BTEC equivalent or above.

• Affinity with and living the organisation’s cultural values and associated behaviours: Be Open, Honest and Transparent, Put Customers First, Have a Growth Mindset, Strive for Excellence and Collaborate.
• To be self‐motivated with sufficient drive and enthusiasm to get the job done.
• Inspiring and motivational to colleagues.
• To have a professional attitude with clients and colleagues.
• Confidence with the ability to display initiative.
• A team player.
• Ability to think creatively and to provide new ideas to solutions to problems.

• Hours of work are 37½ per week. However, it would be expected that you work the hours necessary to meet company deadlines and travel to meetings and other events as appropriate to the role.
• The main location is Elecosoft’s office in Market Harborough but occasionally travel to other locations may be required.